Assists businesses of all sizes to serve their customers including today's mobile consumers while improving employee productivity and controlling operational costs.
While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.
What’s more, today’s customer experience must go beyond customer-initiated interactions to deliver proactive contact, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT).
Whether it is a department, an enterprise, or something in between, the goal of any contact center is ensuring that customers connect to the right person on the first try and get the kind of service they need to build and maintain profitable relationships. We offer solutions, services, and expertise to support your customer experience every step of the way.
Core Platforms - A Mitel solution for Any Contact Center
MiContact Center Office
The Mitel MiContact Center Office application is designed for the MiVoice Office 250 platform and is an entry-level solution for the contact centers of workgroups with up to 100 agents.
MiContact Center Business
The Mitel MiContact Center Business is designed for the MiVoice Business platform and delivers a robust cloud-ready multi-channel contact center solution which supports up to 1200 agents. It delivers robust contact center experience, IVR, reporting, and multimedia functionality.
MiContact Center Enterprise
Mitel MiContact Center Enterprise Edition (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multimedia contact centers with multiple locations and remote agents.
MiContact Center Campaign Manager
This is a software based outbound progressive dialing solution designed to vastly improve the productivity of your outbound dialing team.
Microsoft Lync-Based Contact Centers
Built natively on the Microsoft Lync Server call control and Lync desktop client, MiContact Center for Microsoft Lync is an end-to-end Lync solution that combines ACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and CRM screen pop functionality.
Outbound Contact Centers
Mitel MiContact Center Outbound is a preview, progressive, power, and predictive outbound dialing solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities.
Cloud-Based Contact Centers
MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.