TIG works thoroughly to provide exceptional customer service and support to our clients. Our team responds efficiently and effectively to your requests. Clients can submit service requests by phone or email to the Help desk. Once a ticket has been submitted one of our certified technicians stays in constant communication with the customer to let them know the status of their request right up until the ticket has been closed. TIG’s Support team will need the following information when you submit your request:
- Your name
- Company Name
- Your phone number and/or email address
- If your system is down, leave an alternative number such as cell phone
- Description of the move, add, change or issue (including end-point affected)
- Time and date of when the issue may have occurred
Normal Service and Requests: The Technical Assistance Center is staffed from 8:00 AM to 5:00 PM Monday through Friday.
After Hours Service (emergencies only): On-call service technicians are available 24 Hours a day, seven days a week including holidays. To request emergency support call the Main Service Number at +1 630.616.4200 and follow the voice prompts to page an on-call Technician.
Sales Questions & Inquiries: (630) 350-0700
Telcom Innovations Group (TIG)
125 N. Prospect Avenue
Itasca, IL 60143