Your business communication platform is the lifeline that keeps you connected to your organization’s employees, customers, business partners, and vendors. We understand that reliable, up to date, fully functioning voice & data systems are a necessity in your organization’s day to day operations.
We recognize that one type of maintenance plan does not fit all, and every organization is unique which is why we offer customized maintenance plans to our clients. The consistency and level of commitment we bring allows us to make outstanding service level guarantees, we’ve listed a few of the most popular:
- In-house Service Contact Center
- Customizable Service Agreements
- Software Upgrades
- Guaranteed Parts Availability
- Remote Support
- Reduced On-Site Labor Rates
- Priority Queuing
- Multi-year Discounts
- VoIP System Training (user & administrative)
- Service techs are on-call & available for after-hours emergency's
Today’s technology requires all systems to stay current with the latest manufacturer software loads. All of our manufacturers offer software assurance programs which when coupled with our TIG Maintenance Agreements, provide the ultimate system protection. Our technicians are always available to support your team.
Time & Material Service - Do It Your Way
Not interested in long term contracts, would you prefer to Pay-As-You-Go?
TIG has very competitive time and material rates (T&M) for their clients. We offer a large array of services ranging from a simple change to a multi-phased network redesign and implementation with our professional services team.
Why Are Upgrades So Important? Software upgrades can be needed to fix glitches, security patches and can include functionality and efficiency enhancements for applications, such as unified communications, contact center solutions, mobility and teleworking tools.
By implementing both hardware maintenance and regular software upgrades, as a part of your ongoing system health checks, you’re ensuring that your business communication platform is not only “healthy,” but also being utilized to its full capacity.
Support for Discontinued Systems
All technology has both a manufacturer and a user life expectancy. Sometimes, the manufacturer ends the life of a product before users want to retire the product. TIG offers “best effort” support and part's on discontinued products from Mitel, Intertel and Toshiba and a very generous migration program for those users who need to move to current technology.
TIG’s Professional Services Division provides comprehensive and customized IT and networking solutions to SMB and Enterprise Markets. Our team leverages current and emerging technologies that best fit your organization, with industry trends and standards that maximize our client’s return on their investment.
Our team leads the way in IT consulting and project management while delivering critical business services. TIG’s consulting methodologies are based on industry standard best practices and experience gained through working with our clients. These methodologies are designed to help assess, plan and design solutions that meet your desired objectives.