Mitel Software Assurance Options

Mitels Software Assurance protects and enhances the long-term value of your communications infrastructure.

Why is it important to keep your Mitel Software current?

Staying up to date with software releases, fixes and security patches keeps your Mitel communications system running smoothly and ensure your investment continues to evolve and deliver value. 

Your communications network is the foundation for your organizations digital transformation which is why staying current with the latest releases and security adjustments is vital to your organization. Software Assurance (SWA) is a software support package that protects your investment and enables your organization to benefit from:

Enhance Business Performance and Productivity

  • Adopt new features for increased business value
  • Enable new application adoption
  • Access to Mitel's end-user customer on-line training course-ware (available with Premium SWA only)

Maintain Concurrency with IT Environment

  • Maintain compliance with new server OS / VM releases
  • Keep up to date with network interfaces and open standards
  • Provide ongoing operability with 3rd party applications and devices 

Deliver Operational Excellence  

  • Protection against emerging security risks
  • Security incident management / patches 
  • Keep up to date on latest software fixes and improvements
  • Mitel Technical Support – case management and technical expertise  
  • Pro-active performance monitoring and analytics (Mitel Performance Analytics available with Premium SWA only)

Mitel offers two types of software support levels:

Standard Software Assurance 

SWA Standard is the base software assurance program that includes:

8x5 Technical Support 

  • Local business hours
  • Technical inquiry and case management (resolution of reported incidents or issues)

Entitlement to Major Software Releases

  • Access to new features and functions
  • Support for new devices and applications
  • Capability to be cloud-enabled

Entitlement to Software Updates 

  • Access to Hot Fixes and Service Packs:
    • Maintain up to date standards and open interfaces for network and application interoperability
    • Protection against security issues
    • Bug fixes and resolutions to reported service affecting issues

Premium Software Assurance

In addition to everything in the Standard subscription, the Premium subscription provides you with:

Support 24 hours a day, seven days a week 

  • For critical incident support
  • Remote support & case management

Mitel Performance Analytics (MPA)

  • Toolset for managing network health and performance
  • “Always on” Fault alerting and Performance monitoring
  • Detect & speed up problem-to-resolution BEFORE it impacts the users or business
  • Analytics – system resources and application usage
  • Real-time views and historical reporting 

On-line Training

  • Entitlement to Mitel University on-line self study courseware
    • System administration on-line training modules
    • Mitel's online end-user training

Don't wait, the cost of doing nothing is much greater. 

Avoid limited or no access to new features and technology, no software patches can mean system failure or corruption, compatibility issues, and even security risks. Contact your TIG Account Manager today and be sure to ask about the 3 & 5 year SWA contracts to lock in today's rates .

 

 

Contact Us

P: +1 630.350.0700
F: +1 630.350.0711

125 North Prospect Avenue
Itasca, IL 60143