Standard Software Assurance
SWA Standard is the base software assurance program that includes:
8x5 Technical Support
- Local business hours
- Technical inquiry and case management (resolution of reported incidents or issues)
Entitlement to Major Software Releases
- Access to new features and functions
- Support for new devices and applications
- Capability to be cloud-enabled
Entitlement to Software Updates 
- Access to Hot Fixes and Service Packs:
- Maintain up to date standards and open interfaces for network and application interoperability
- Protection against security issues
- Bug fixes and resolutions to reported service affecting issues
Premium Software Assurance
In addition to everything in the Standard subscription, the Premium subscription provides you with:
Support 24 hours a day, seven days a week
- For critical incident support
- Remote support & case management
Mitel Performance Analytics (MPA)
- Toolset for managing network health and performance
- “Always on” Fault alerting and Performance monitoring
- Detect & speed up problem-to-resolution BEFORE it impacts the users or business
- Analytics – system resources and application usage
- Real-time views and historical reporting
On-line Training
- Entitlement to Mitel University on-line self study courseware
- System administration on-line training modules
- Mitel's online end-user training
Don't wait, the cost of doing nothing is much greater.
Avoid limited or no access to new features and technology, no software patches can mean system failure or corruption, compatibility issues, and even security risks. Contact your TIG Account Manager today and be sure to ask about the 3 & 5 year SWA contracts to lock in today's rates .