Operations : VoIP Technicians.

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Qualification Requirements

• Applicant must have excellent communication and organizational skills. 
• Knowledge of Mitel phone systems is preferred but a telecommunications background is required.
• Data networking background is required. 
• CCNA or similar background preferred. 
• Must have reliable daily transportation.

Essential Duties And Responsibilities

• Provide onsite and remote support to our existing customer base.Install, operate, maintain, modify and repair phone systems and data equipment. 
• Work with TIG’s project management team to satisfy customer requirements, ensuring best possible customer experience.
• Work with voice and data carriers to ensure a smooth cutover.
• Install telephone endpoints and peripherals.
• Provides information to Sales/Operations team based on customer feedback for use in Account Planning and Analysis and the Sales Engineering Process.
• Be onsite at customer premises for cutover and follow up.
• Provide post installation support.Must be able to work in a fast paced environment.
• Must be comfortable with conducting occasional training sessions on usage of telephones and peripherals.
• Maintain expert technical proficiency on all services and systems in TIG’s product line, including successful completion of any required technical certification and/or training.
• May be required to perform additional duties and tasks as required by the business 

• Duties may include troubleshooting call routing issues and equipment failures, dealing with voice and data network outages, working with voice and data carriers in the event of outages and for troubleshooting.
• Professionally handles routine customer relations and training.
• The technician will be mainly in the field but will occasionally be in the office to provide support to our in-house service team.
• Assist other technical personnel in the performance of their duties when requested.

Education And/Or Experience

Applicant must have excellent communication and organizational skills. Knowledge of Mitel phone systems is preferred but a telecommunications background is required. Data networking background is required. CCNA or similar background preferred. Must have reliable daily transportation. Mileage is paid and overtime hours are available based on work load. Occasional travel may be required.

Operations : Trainer/Project Coordinator Assistant

We are looking for a detail oriented individual to assistant our Project Coordinator. Direct interest to: hr@ask-tig.com

Qualification Requirements

• Previous training or customer service experience preferred
• Ability to learn phone systems and pass appropriate tests
• Strong communication and people skills
• Excellent organizational skills required
• Must have reliable transportation. 

Essential Duties And Responsibilities

• Provide backup and support to Project Coordinator
• Assist in gathering data Help coordinate planning and scheduling installations and work crews
• Interface with Sales and Purchasing on ordering of software and hardware
• Work with TIG technicians on implementation and the roll out of new systems
• Work with the project team and customer to develop and deliver customized end user training
• Train end users on telephones and peripherals (Call Center products, recording solutions, advanced applications, mobility)
• Training may be in person or remotely via the web
• Maintain knowledge of and necessary documentation for all new projects assigned

Education And/Or Experience

Previous training or customer service experience preferred.

: PROJECT COORDINATOR INTERN

PC Intern will work with TIG's Project Coordinator across departments both internally at TIG and externally with customers.

Qualification Requirements

Intern will be organized and have strong communication skills along with an aptitude for technology.

Essential Duties And Responsibilities

• To assist in gathering data
• Help with planning and scheduling installations and work crews
• Interface with Sales and Purchasing on the ordering of software and hardware
• Work with TIG technicians on implementation and the roll out of new systems
• Will work with the project team and customer to develop and deliver customized end user training.  

Language Skills

Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions.

Sales : Account Manager

Are you a passionate sales professional with a background in business-to-business (B2B) sales? If so, consider taking the next step and furthering your sales career with Telcom Innovations Group, one of the leading technology solutions providers in the Greater Chicago area. This highly rewarding position is customer facing with a focus on Enterprise as well as SMB market businesses. We offer competitive salaries, full benefits, and uncapped commissions with aggressive accelerators and bonuses. If you’re ready to invest in yourself and become part of a growing sales team, we would love to hear from you!

Qualification Requirements

Technical Sales Background is highly desirable. Minimum of 2-5 Years B2B consultative sales Proven track record of successful sales; key account management/development, and client relationships Excellent organizational and presentation skills Fearless “hunter” mentality Proficient with MS Office Suite Ability to travel in the greater Chicago area with reliable transportation and a good driving record

Essential Duties And Responsibilities

• Meet or exceed assigned sales objectives and goals, proactively driving new business
Consultative Sales approach and the ability to articulate technical solutions that add value to our customers
• Customer Appointments, phone calls, networking, promotional events, written correspondence, cold calling and provided leads to prospect and develop opportunities
• Maintain accurate forecasting and funnel management
• Excellent oral and written customer interaction skills
• Manage the overall relationship between the customers, functions and organization at all levels
• Educate clients regarding company's products and technologies
• Translate customer requirements and manage customer expectations using superior communication skills
• Keep abreast of technological and product updates and changes ongoing.