TIG works thoroughly to provide exceptional customer service and support to our clients. Our team responds efficiently and effectively to your requests. Clients can submit service requests by phone or email to the Help desk. Once a ticket has been submitted one of our certified technicians stays in constant communication with the customer to let them know the status of their request right up until the ticket has been closed. TIG’s Support team will need the following information when you submit your request:

1. Your name
2. Company Name
3. Your phone number and/or email address
   1. If your system is down, leave an alternative number such as cell phone
4. Description of the move, add, change or issue (including end-point affected)
5. Time and date of when the issue may have occurred

Service Hours