Mitel Hosted PBX

MiCloud is a feature-rich, pay-as-you-grow phone system with hardware, software, infrastructure & support—all rolled together for one monthly subscription price.

The cloud has changed the way the world connects and communicates.

Mitel's MiCloud Office is our newest hosted VOIP system and is designed for today's mobile workforce. MiCloud offers better mobility, quality, and reliability. You can add offices, users, and features when you need them, to customize your communications for a true competitive advantage. 

If this sounds like the kind of business you want, it's time to move your voice, collaboration and customer service to the cloud. 

Why Choose MiCloud Office for Your Business?

Mitel Cloud SolutionChoosing a communications solution to run your business is about more than a list of features and a good price. It’s also about choosing a company that will deliver the best experience for you and your users by choosing a system you can trust.

A Simple and Productive Experience, Guaranteed

How it all works with MiCloud: You get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.

One Bill to Pay and One Number to Call: We can deliver a complete solution that can include your phones, unified communications software, PC-based soft phones, premise-based LAN equipment, network management and even your Internet access. The result is a single company to deal with! 

Reliable and Secure: MiCloud Office is hosted in highly secure data centers. In the event your office loses power or goes offline, MiCloud Office Auto-attendant will manage your calls for you and with Mobile Twinning you will still receive all your calls on your mobile phone.

MiCloud Office Benefits Include

Mobile First Platform - This cloud-enabled workforce solution offers a seamless experience across any device, integrates with business applications and allows your team to work together like they are together.

Cloud Enabled - Several deployment models for you to choose from, it's your choice - Public, Private & Hybrid cloud communications  and you can shift from one approach to another over time.

Ease of Adoption - Multiple deployment options, grow your system at your pace and offers quick development and hassle-free installation

Not just any cloud, MiCloud

It’s easy to find your own path to the cloud with MiCloud. Choose from MiCloud Office, MiCloud Business, and MiCloud Enterprise, and you’ll get world-class communications that are robust enough for Fortune 500 companies but won’t cost you a fortune.


Cloud Contact Center

MiCloud Business Contact Center provides companies the sophisticated yet easy-to-use tools they need to manage, measure and optimize call center performance.

MiCloud Contact Center offers remote agent options, interactive voice response (IVR), automatic call distribution (ACD), multimedia contact center and a ton of feature-rich cloud-based applications for streamlining contact center management, boosting productivity and resolving customer inquiries from the first point of contact.

MiCloud Contact Center

  • Support for call centers large and small, formal and informal, inbound and outbound.
  • It's flexible and seamlessly supports multiple sites and remote agents. 
  • Free up capital by cutting operating expenses for hardware, maintenance and IT headcount
  • Multi-Channel Smart - Your staff can engage in phone, chat, email, SMS and social media customer contact through a single interface. 
  • Boost productivity & streamline operations with monitoring, reporting, forecasting, agent productivity tools and more.
  • Rest Easy and enjoy the enhanced reliability and redundancy of a cloud-based solution.

MiCloud Contact Center Features Read White Paper

Video Conferencing

The Mitel MiCloud Vidyo difference gives your staff everything they need for HD video conferencing.

The Mitel MiCloud Vidyo solution unlocks the power of video conferencing to flow naturally through today’s borderless organizations. Now everyone can enjoy a telepresence-quality experience whether they’re connecting from a smartphone at a New York airport, a desktop in London or a telepresence room in Singapore.

There’s no need for expensive hardware and proprietary networks anymore because Vidyo delivers HD quality video conferencing over everyday IP networks using off-the-shelf equipment. Why compromise when you can have incredible quality, reach and cost savings with Mitel MiCloud Cloud Vidyo.

Call Recording

MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.

Featured Benefits

  • Improve customer experience through employee and customer evaluations to increase service levels and KPIs
  • Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance
  • Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines

Mitel MiTeam 

Team projects can often be difficult to organize. Ideas, action items, decisions, and documents can exist in multiple locations and formats, including email, IMs, voicemail, online storage, individual hard drives,and more. This makes it hard to quickly find or share information. MiTeam allows you to collaborate with teams of any size, including messaging, content sharing, white-boarding and real-time voice & video meetings. 

MiTeam Benefits:

Consolidate teamwork capabilities into a single window pane, centralizing chats, content sharing, collaborative whiteboard sessions, pictures, videos, presentations,and add rich graphic and vocal annotations.

MiTeam works with your favorite business tools right out of the box (Salesforce, Zendesk, etc.) to boost your productivity without sacrificing flexibility. You will get more out of the tools you use every day with a simple interface to manage it all. 

You can collaborate anywhere, on any device. MiTeam enables you and your team members to stay current on the projects by reviewing interactions with full context, access to documents shared, view recording of meetings and track project tasks at any time. 

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Mitel Powering Connections

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125 North Prospect Avenue
Itasca, IL 60143