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Ring Central Contact Center: 10 Things to consider before moving to the cloud

More and more businesses are discovering that cloud-based contact center solutions can help them keep pace with today’s changing business landscape. As proof, the industry saw a nearly 50% increase in the number of cloud contact center seats between August 2014 and August 2015.1 These organizations have already discovered that cloud solutions not only offer the affordability, simplicity, and reliability they want, but also feature the agility and multichannel capabilities needed to keep up with the shifting behaviors of today’s consumers.

So is moving to the cloud the right move for your contact center? Let’s investigate the top 10 reasons why cloud-based contact center solutions deserve a closer look.

 


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