Your Path to Better Communications

MiCloud Flex is built on Google Cloud's proven reliability, security and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable and mobile communications to anyone, anywhere and on any device. it's everything you need to take your communications to the next level - more mobility, rich enterprise and team collaboration, exceptional customer experiences - without the cost and complexity of a traditional, premises-based communications system.

FULLY HOSTED WITH ROBUST SYSTEM FEATURES		IDEAL FOR OFFICE ENVIROMENTS
Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from the number one cloud provider.		Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
WORK ANYWHERE		COLLABORATE SMARTER
Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device.		MiCloud Flex also boasts robust features including presence-based awareness, instant video communications, visual voicemail, attendant console and much more.
DELIGHT YOUR CUSTOMERS		MAXIMUM FLEXIBILITY AND SCALE
Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.		With a dedicated instance hosted in secure Google Cloud data centers, you get maximum flexibility to create you own communications environment without the complexity of managing it yourself. With several service plans, you get the flexibility to mix and match service levels.

A Full Featured Cloud Solution

Telephony Services
Collaboration, Conferencing & Teamwork
Mobility
Contact Center, Call Recording, WFO & CRM Integration
Business Analytics
Advanced Desk Phones, Wireless DECT
High Availability with Site Survivability
Customer Network Connectivity Options
Localization to major global market

MiCloud Flex uses the same communication, collaboration and contact center applications as our on-site platforms.

Take a look at some of the applications available that will enhance your path to better communications.

MiCollab

Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. User's have everything they need in one place, across multiple devices which will increase business productivity. MiCollab Client offers: Deskphone and softphone integration, corporate directory access, visual voice mail, detailed call history, secure instant messaging, point-to-point video, and much more.

MiCloud Flex Contact Center

Manage your customer interactions more effectively and deliver an exceptional customer experience with this enterprise unified communications contact center. They expect the freedom to choose which communications channels to interact through. Customers expect to receive answers instantly through seamless digital interactions. And with a cloud-based contact center, they will.

MiTeams Meetings

Real-time video conferencing for businesses across time zones and geographies. Meetings are more productive when employees can transition between chat, voice and video seamlessly on a single cloud application. For your workers to be successful, they need to continuously collaborate as a team, by leveraging a workspace as if they are in the same room, where they can meet, share ideas face to face, capture notes, store files and return when they next meet as a group.

Mitel Business Analytics

Mitel Business Analytics gives insight into the operation of the business communication system that many business owners and IT managers haven’t seen before. Designed to facilitate anytime, anywhere access to vital communications data, business leaders can act immediately to optimize business performance whenever the need arises. Mitel Business Analytics has two call analytics modules: Insight and Report. Insight provides powerful data visualization via an intuitive dashboard and essential wallboard. And the Report module delivers enhanced level reporting, performance dashboards and customized wallboards.