A comprehensive call management solution gives businesses the edge they need by increasing employee productivity, reducing costs, and optimizing telecom setup.
MiVoice Analytics is available to MiVoice Business customers in two licensable bundles:
- Call Accounting - for historical call costing, subscriber services, and traffic analysis reporting.
- Business Analytics - has two call analytics modules: Insight and Report. Insight provides powerful data visualization via an intuitive dashboard and essential wallboard. And the Report module delivers enhanced level reporting, performance dashboards and customized wallboards.
MiVoice Analytics is also included out-of-the-box with the purchase of MiContact Center Business Solution.
MiVoice Analytics enables you to:
- Route calls using ring group routing algorithms
- Monitor usage and establish call patterns for departments and workgroups
- Track, report, and control telecommunication costs
- Perform cost recovery and carrier bill reconciliation
- Chargeback departments, employees and customers using markup or discount pricing.
- Control and reduce costs by analyzing the efficiency of your incoming, outgoing, and bi-directional trunks
- Know if costs are excessive because employees are sharing toll-free lines, calling restricted numbers, or calling their friends long distance
- Incorporate data from multiple telephone systems to get the "big picture"
- Manage call flow and schedule staff when they are needed
- Know the distribution of telecommunication costs across departments and workgroups, and verify carrier bills
- Know the availability of your employees, who they are speaking with, and how long they have been talking
- Resolve misuse of the telephone system
- Produce flexible rate tables that are tailored to the organization