Deliver a Digital Customer Experience for Today’s Mobile Consumer
Posted on Tuesday, July 12, 2016 11:06 AM
Customer experience is a key differentiator in today's ultra-competitive environment. More than ever, that experience is shaped and delivered through digital interactions, such as SMS, email, web chat, social media, and web self-service.
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service.
Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.